approsearch

Last updated: 2026-10-23

Terms of Service

These Terms of Service ("Terms") govern the use and subscription to the APPROSEARCH service offered by [LEGAL NAME] ("Provider" or "APPROSEARCH"). Use of the service implies express and unreserved acceptance of these Terms.

1. Object

APPROSEARCH provides a SaaS search engine with artificial intelligence for e-commerce stores, including hybrid BM25 + semantic search, voice and image search, admin panel, platform integrations, API and analytics.

2. Subscription and plans

APPROSEARCH offers five subscription plans with a public price, described at /en/pricing/, with different usage limits and features:

  • Start — €19.00/month
  • Growth — €59.00/month
  • Scale — €89.00/month
  • Pro — €179.00/month
  • Enterprise — €279.00/month

The Custom plan has no public price: its limits, price and terms are agreed in writing with each customer.

Prices exclude VAT. EU customers outside Spain apply reverse charge where applicable. Non-EU customers are exempt from Spanish VAT.

Usage limits

The limits of each plan are those published at /en/pricing/. The following rules apply to them:

  • Search. A search is each request for results that the store's search makes to APPROSEARCH.
  • Searches above the allowance. Exceeding the plan's search allowance doesn't interrupt the service. From the allowance, the Provider bills an overage for each block of 1,000 searches started, at the plan's rate published on the pricing page, in arrears at the end of each month. The amount for the month, plan and overage together, doesn't exceed the monthly price of the next plan. On the Enterprise plan, it doesn't exceed twice its monthly price.
  • Plan change due to usage. If the account exceeds 120% of its plan's search allowance for 3 consecutive calendar months, the Provider moves it to the next plan from the next renewal and notifies the customer by email. With annual billing, the change applies on the 1st of the following month, with the corresponding proration.
  • Indexed products. Each product counts once per language, adding up all the stores in the account. The Provider indexes up to 110% of the plan's product limit. Above that, new products aren't indexed until the customer changes plan.
  • Catalog sync. Each plan sets the maximum frequency of the full catalog sync. Individual product changes are applied instantly.
  • Agreed terms. Accounts with terms or billing agreed in writing, such as the Custom plan or individual agreements, are governed by what was agreed.

3. Trial period

The Provider offers a 14-day free trial with access to Growth plan features, no credit card required. After the trial without active subscription, the account becomes inactive with no charge.

4. Billing and payment

  • Monthly or annual billing at customer's choice.
  • Payment via credit/debit card or bank transfer (annual and Enterprise plans).
  • Invoices automatically issued and emailed.
  • If a subscription payment fails, the Provider notifies the customer by email. If the payment isn't settled within 7 calendar days of the first failed charge, the service is suspended until it is paid.

5. Duration and renewal

All plans are non-binding and renew automatically unless expressly cancelled with at least 24 hours notice before expiration.

6. Cancellation and refund

Customers may cancel anytime from the admin panel or via email to hola@approsearch.com. Cancellation takes effect at the end of the current billing period.

7. Service availability

On plans with a public price, the Provider works to a monthly availability target of 99.5%, calculated over the whole calendar month and excluding planned maintenance announced with at least 48 hours notice. This target isn't a guarantee and doesn't give the right to service credits if it is missed.

The Custom plan can include a contractual service level agreement (SLA), with the availability and service credits agreed in writing.

8. Intellectual property

The Provider retains all IP rights on software, brand, logos and documentation. The customer receives a non-exclusive, non-transferable, revocable license for service use during the contract term. The customer retains all rights over catalog data and end-user generated data. The Provider acts as Data Processor under art. 28 GDPR; specific conditions in the DPA.

9. Confidentiality

Both parties undertake to maintain the confidentiality of information exchanged during the contractual relationship. This obligation survives for 3 years after contract termination.

10. Limitation of liability

Except in cases of willful misconduct or gross negligence, the Provider's total liability is limited to the amount actually paid by the customer during the 12 months preceding the event giving rise to the claim. The Provider is not liable for indirect damages, lost profits, customer-induced data loss, or force majeure.

11. Modification of Terms

The Provider may modify these Terms with at least 30 calendar days notice before entry into force. If the customer does not accept the modifications, they may terminate the contract without penalty.

12. Contract termination

  • Non-payment exceeding 30 days after notice.
  • Fraudulent or illegitimate use.
  • Material breach of these Terms not remedied within 15 days after notice.

13. Governing law and jurisdiction

These Terms are governed by Spanish law. Disputes shall be submitted to the Courts of [CITY], save for the consumer's mandatory right to file at their place of residence.

14. Online dispute resolution

Pursuant to Regulation (EU) 524/2013, the EU online dispute resolution platform is available at https://ec.europa.eu/consumers/odr/.

15. Contact

For any inquiries about these Terms, contact hola@approsearch.com.